Shipping and Delivery

Every day, we send packages to customers across the world, and wherever possible tracking information is provided to you by email. Our goal is to offer you the best shipping options, no matter where you live. 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Delivery time has two parts:

  1. Processing time: Order verification, tailoring, quality check and packaging. We aim to ship orders within 3 working days after the order is placed. The warehouse processes the orders, which takes an additional 2–4 days. If we do not have all the items for an order, in one location the order may be split into several separate packages. Because we are an international business, national holidays in each of these locations may affect processing.
  2. Delivery time: This table is an estimate of the delivery times based on our experience in shipping to these countries, by country and shipping option. Delivery times are affected by many different factors including holidays, weather, customs processing at the country of destination, and local postal services. Unfortunately, these factors are outside our control.

Often, in order to get your order to you as quickly as possible, we may also send your order in more than one parcel if the closest warehouse does not have enough stock. 

USUAL DELIVERY TIMES FOR YOUR COUNTRY

 Country/Region Usual Shipping Times 
(Business Days)
Singapore 1-2 days
South East Asia 
(including Indonesia, Malaysia, Thailand, Vietnam)		 10-20 days
Rest of Asia 10-30 days
Australia and New Zealand 10-22 days
North America 
(USA, Canada, Mexico)		 10-22 days

Central and South America
(Brazil, Anguilla, Antigua And Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands)

 40-60 days
UK and Europe
(Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State)) 		10-40 days

 

      If your country is not in this list, or you want an even faster shipping option than the options shown here, please contact us at shop@luxybows.com and we'll be happy to help you.

      WHERE IS MY STUFF?

      We'll send you an email notification when your order is shipped by the warehouse. This email will contain the tracking number and information about how to track your package. As always, we recommend contacting us by email at shop@luxybows.com, but there are several other methods listed in the Contact Us section.

      WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

      It differs from country to country, and changes frequently. You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

      Please understand that Luxy Bows does not have any control over any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country.  

      Since these fees are not computed nor applied to orders by Luxy Bows, please contact your local customs office to find out more information if you are unsure of the charges.